APRIL 2022
NOTE: REQUIRED since V35 Bike / V17 Marine
IMPORTANT - PLEASE READ ALL OF THE FOLLOWING!!!
Texa Motorcycle and Marine “Special Web Lock”
If this process is not completed - you will not be able to use any of the functions indicated with the "web lock" icon - examples are shown below.
IF AFTER STEP 1 YOU ARE NOT CONFIDENT IN COMPLETING THE NEXT STEPS - CONTACT US TO ASSIST WITH COMPLETING THIS PROCESS WHEN YOU HAVE RECEIVED THE DOCUSIGN EMAIL.
PLEASE DO NOT WAIT UNTIL YOU ARE UNABLE TO COMPLETE A FUNCTION SUCH AS SERVICE RESET. YOU WILL NOT BE ABLE TO COMPLETE YOUR WORK UNTIL THIS PROCESS IS COMPLETED.
Please read below instructions / explanation of this process:-
Overview:
There are 3 steps:-
Step 1 - After you have read below - Click Here to complete the form --> Complete the online form In the country field - select Asia Pacific. If you have already completed the from via our email link, please go to step 2.
PLEASE read below.
- Full Name of the manager, owner, business partner - Legally responsible person - Your actual name including any middle names or initials, as recorded on the ID you will be providing.
Not your nickname / Not your abbreviated name ie your name is Robert but you prefer to be called Bob
This name must match the name shown on the iD you will be using.
Do not use an expired ID for verification
Example below.
If you have an initial or middle name on your license, enter the initial or middle name after your first name on the form.
Now wait for the DocuSign email. This should be within 24 hours and will be sent to the email address provided. Please check junk mail/spam etc.
Step 2 -
Usually, by the next morning (Mon-Fri), you will receive an email from DocuSign asking you to review/edit the details on the DocuSign form. Please check your junk mail.
Below is an example of what this email will look like.
Click on "REVIEW DOCUMENT"
NOTE: it may be easier to open this email via your phone to upload your photo's. Otherwise you will need to send the photos from your phone to your computer from which you are completing the form.
The form will actually be blank so you will have to re enter all of the details required.
Please double check that your entered information matches the name as printed on the ID you will provide.
Serial number is on the back of your tool.
⌀ = Number
O= Letter
Step 3 - Complete the ID upload. (current ID only - not an expired license for example) We advise the registrant to complete this process. Often if someone else completes it on your behalf, it may not completed correctly and the special web lock will not be activated.
Once you have selected Australia, click on Photo ID.
You will be prompted to take /upload photos of your driving license. If your phone supports a scan function, we recommend using that.
Ensure you have a well lit area, minimise shadows and reflections. Using flash is not recommended.
Poor quality photos will delay the process.
When confirming/completing the information below, the Name you provide MUST MATCH the ID information you have provided.
You will receive an email via DocuSign advising you that the process is complete.
Once you have received this email, your special web access should be active within 48-72 hours.
NOTE: You will not receive a "code"
The process is complete when you receive this email
and you will see the special code = 10 in your software
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Within your Texa software, click on Special code --> Help - to view the special code manual.
Special code manual
Click on update if the number shown is 0. Internet connection required.
Tokens are valid for 48 hours and can be refreshed at any time with internet connection. Connect your pc via phone hotspot if you are mobile.
When service status is shown as "Enabled" the process has been completed.
What is Special Code Access?
Types of adjustments available in IDC5
Texa's IDC6 diagnostic software includes two types of Adjustments: open or special.
The first are "standard" adjustments and performing them does not require any special privilege. All that is needed is to accept the terms of agreement when installing the software (disclaimer).
On the other hand, the second are "advanced" adjustments, which require higher technical knowledge and skills and may (if used improperly) create damage, dangerous situations or make the vehicle no longer compliant with the laws in force.
In order to carry out these adjustments, you must sign a specific contract, called SPECIAL CODE, and have an Internet connection for the tool.
The acceptance of the SPECIAL CODE contract allows unlocking the advanced functions, whereas the Internet connection is needed as the information related to the vehicle, the tool's serial number, the date and time at which the user performed the adjustment, are stored in a server that allows TEXA to know, at any time, which operations were carried out on a specific vehicle.
This type of adjustment can be recognised by an icon located beside the adjustment you wish to perform.
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