Initial software install and training is FREE with every NEW system purchase. Use this page to book a day and time. There is no charge in this instance.

Please call prior to making a booking as we are more than happy to spend 5 minutes giving you some pointers in the first instance.

Teamviewer Remote support - Full install. (recommended)

Download to enable us access to your pc (with your permission) for troubleshooting, training and tech support. No need to register. Select free version for personal use.

All instructions and manuals are available here help documents and manuals here

NOTES:-

1 NEW Client

Slots are 30 minutes.

Select 3 x units for remote install and training. 1.5 hours total.

Select 2 x units for Training only. 1 hour total.

2 Pre agreed free assistance - 

You may have called because an issue with your computer is causing software problems.

If it is not convenient for you to have us take a quick look remotely at the time of your call, use this option to create a booking for a day and time that suits.

In cases where an issue with your pc is inhibiting software use i.e. antivirus, windows updates not complete, lack of hard drive space, incorrect windows user account settings  etc etc

This option allows us to remotely ascertain what any issue may be, we may or may not be able to resolve it for you.

In severe cases we can arrange for Texa specialist to connect remotely. Due to time zones this is usually during weekday evenings. 

Select 2 x slots. 1 hour max.

3 Existing clients - Software install to new pc.

If you are not confident to perform installs to a new pc, we can do this for you remotely.

Not everyone is confident is updating their windows pc and software or maybe installing their software to a new computer.

If you are unable to follow our instructional documents, we can assist remotely for a small charge to get you up and running asap! 

Select 2 x slots. Minimum Charge 1/2 Hour

Alternatively contact your PC supplier or IT manager.

4 New staff remote basic training

If you have new staff that require training or wish to receive a refresher training session, this is charged per hour $110 inc gst payable on completion.

Select 2 x slots. 1 Hour total.

By creating a booking you agree to pay the invoice which will be emailed immediately on completion of the support slot. 

$110 inc gst per hour booked in half hour increments.

5 Diagnostic / Technical Support 

Select 2 x slots. Minimum Charge 1/2 Hour

We can assist you to obtain clues as to where to look to enable resolution of the problem. We cannot perform wiring checks for you, we cannot perform component tests for you.

For example, is a function or setting does not work, there is usually a reason for this:  IE a fault or issue that has been missed on the vehicle.

Comm errors:- flat battery, wiring issues, faulty components, blown fuses can all lead to a no comm issue.

You might be using the software to gain more information or clues about a fault you are chasing with a motorcycle or marine system.

You may not be familiar with certain aspects of viewing data and available information to gain clues on aiding diagnosis.

Regardless of what diagnostic system you use, understanding and analysing the available information is crucial to correct fault diagnosis.

Swapping parts is not fault diagnosis.

Analysing data and understanding the system/engine/Brand you are working with are important to aid you with diagnosis of faults or running problems. Often faults are not generated by the engine/ecu so you need to look at data for clues about the engine running poorly or intermittent issues.

Diagnostic software is a start to gain information, the next steps are to use other tools such as multimeters and oscilloscopes to test and confirm component problems. Many tests are available within IDC5 software, using the "guided diagnosis" section for resistance and voltage values in conjunction with the provided wiring diagrams.

Our software does not replace a service manual, but often there is information available to you to help, if you know where to look particularly with the NEW IDC6 AI features..

Also it is always best practice to check the whole system for errors and obtain a general electrical overview before ordering / replacing parts. 

If you dive in to an unfamiliar system and start performing resets and calibrations, you can also find yourself causing unnecessary errors and additional issues you will need to resolve. 

These situations do not fall under "product software support" so if you would like us to assist we do have to charge for remote fault finding and diagnosis. assistance. 

We can assist remotely for a small charge to guide you through advanced processes while using software features to analyze data, fault codes, freeze frame information, technical sheets, wiring diagrams and more!

We do not claim to have all of the answers, but continually we are receiving calls about certain errors or symptoms. We cannot give assistance by phone based on general descriptions, we just have too many questions to ask you before we can consider any guidance. 

In the same way if a client calls you to ask "how much to fix my bike/outboard? , it won't start" it is not possible to answer without seeing it and going over some basic checks first. 

 An Invoice will be sent for immediate payment after the session.

$110 inc gst per hour

We are not unreasonable in assisting via a quick phone call. We can offer several points for you to check before committing to a remote assistance appointment.