Remote Support & Training Services
NOTE: Cancellations within 24 hours of your booked slot will be charged $55 inc gst.
📞 We recommend calling us first – we're happy to spend 5 minutes giving you helpful pointers before booking a session.
🆓 FREE for New System Purchases
Initial software installation and training is completely FREE with every new system purchase. Use this page to book your preferred day and time at no charge.
📥 Required Software
Download TeamViewer Remote Support (Full install recommended)
This enables us to access your PC (with your permission) for troubleshooting, training, and technical support. No registration required – simply select the free version for personal use.
📚 All instructions and manuals: View help documents and manuals
📋 Service Options
Note: 1 slot is 60 minutes
1️⃣ New Client Services or recently resubscribed (FREE)
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Remote Install + Training: Book 2 slots
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Training Only: Book 1 slot (1 hour total)
2️⃣ Non subscribed client one time support. Min 1 hr. $110 inc gst
If you do not have a current subscription, use this option if you would like assistance in operation and use of software, or guidance on a particular issue you have with a vehicle.
Also covers IT support to resolve issues with your PC that may be affecting your software. For computer issues affecting software performance (antivirus conflicts, incomplete Windows updates, insufficient hard drive space, incorrect user account settings, etc.)
What we do: Remotely diagnose the issue and attempt resolution. In complex cases, we can arrange for a Texa specialist to connect remotely (typically weekday evenings due to time zones).
NOTE: If your computers are managed by a local IT specialist, please contact them directly. Often issues are as a result of restricted admin profiles or security suites that we will not be able to access.
Booking: Book 1 slots
3️⃣ Existing Clients – with active subscriptions - Software Installation & PC Maintenance
Need help installing software on a new PC or performing Windows updates and maintenance? If you're not confident following our instructional documents, we can assist remotely.
Booking: Book 1 slot
Alternative: Contact your local PC supplier or IT manager
4️⃣ New Staff Training - existing clients with current subscriptions only.
Remote basic training for new staff members or refresher sessions for existing team members. Software must be up to date.
- Understanding software features and data analysis
- Interpreting fault codes and freeze frame information
- Navigating technical sheets and wiring diagrams
- Guidance through advanced diagnostic processes
- Utilizing NEW IDC6 AI features
Booking: Book 1 slot
Cost: $110 inc GST per hour
Invoice will be emailed immediately upon completion
5️⃣ Diagnostic & Technical Support
Booking: Book 1 slot (minimum charge: 1 hour)
Cost: $110 inc GST per hour (min 1 hour, ongoing charged per 30 minutes)
What This Service Includes:
We help you obtain clues and guidance on where to look to resolve problems. This includes:
Important Notes:
- ✅ We guide you through the diagnostic process. You must be able to perform and system, wiring, connector checks and tests.
- If you are not prepared to perform the required diagnostic processes and are relying on a quick answer from any diagnostic software - we are unlikely to be able to help. If you are going to send your customer to a dealer anyway, there is no point in wasting your time.
- ❌ We cannot perform physical wiring checks or component tests for you
- ❌ We cannot diagnose issues without seeing the system remotely
⚠️ Common Issues & Best Practices
Communication Errors can be caused by: flat battery, wiring issues, faulty components, or blown fuses.
Before replacing parts: Always check the entire system for errors and obtain a general electrical overview. Swapping parts is not fault diagnosis.
Avoid unnecessary errors: Don't dive into unfamiliar systems and start performing resets and calibrations without proper understanding.
Our Approach:
Understanding and analyzing available information is crucial for correct fault diagnosis. Our diagnostic software is a starting point – the next steps involve using multimeters, oscilloscopes, and the guided diagnosis section within IDC5 software for resistance and voltage values, along with provided wiring diagrams.
Remember: Our software complements but doesn't replace a service manual. However, there's extensive information available if you know where to look, especially with the new IDC6 AI features.
💳 Payment Terms
By creating a booking, you agree to pay the invoice which will be emailed immediately upon completion of the support session.
Chargeable services are billed at $110 inc GST per hour. 1 Hour minimum charge. Further time at 30 minute intervals. in half-hour increments.
We're always happy to assist with quick phone calls and can offer several checkpoints before you commit to a remote assistance appointment.
